Display and touch
- Touch response across the whole screen
- Dead pixels, burn-in and colour
- Brightness and auto-brightness
- Rotation and proximity sensor
Quality tested
How we test every phone
Our goal is to be the phone supplier customers trust, from Dubai to the world. That starts on the bench: every phone is checked by our own team, step by step, before it is graded, packed and sent to you.
- Checked before it is listed
- Every phone
- Verified on every device
- IMEI + locks
- Health read against the grade
- Battery
- In Dubai, not outsourced
- By our team
The process
From the box to your door, in seven steps
The same route for a phone we source and for a phone traded in by a customer.
- 1Check inThe phone is logged on arrival with its model, storage, colour and IMEI, so it can be traced from this point to delivery.
- 2Identity and lock checksWe check the IMEI and make sure the phone is not locked to an account or a company, and not reported lost or blocked.
- 3Function testOur agent goes through the phone feature by feature. The full list is below. Anything that fails is repaired or the phone is not sold as a retail phone.
- 4Battery healthBattery health is read from the phone and compared with the minimum for its grade: 90% for Like New, 85% for Grade A and 80% for Grade B.
- 5Cosmetic gradingThe screen, back, frame, edges and camera are inspected and the phone is graded against our grading guide, so the grade you see is the grade you get.
- 6Clean and packThe phone is cleaned, reset and packed in a BSM PHONES box with a compatible charger.
- 7Final check and dispatchA second look at the grade, the box and the order before it leaves our Dubai office with a tracked courier.
What we test
The function checklist
Every item is tested, not assumed. A phone that fails any of them does not go on sale as a working phone.
Cameras and audio
- Rear and front cameras, flash and focus
- Video recording with sound
- Earpiece, loudspeaker and microphones
- Headphone or charging-port audio
Security and sensors
- Face ID or Touch ID
- Buttons, mute switch and vibration
- Accelerometer, compass and GPS
- Account and activation lock off
Connectivity and power
- SIM, calls and mobile data
- Wi-Fi and Bluetooth
- Charging port and wireless charging, where the phone has it
- Battery health and charging speed
Trade-ins
When you trade a phone in, an agent checks it the same way
A trade-in is not paid on a description alone. When you bring or send your phone, one of our agents runs the same tests, grades it against the grading guide, and only then confirms the value. If it matches the grade you picked, the value stands. If it does not, the agent tells you why and offers the value for the grade it really is, before anything is settled against your new order.
- Tested against the grade you picked in the form
- Value confirmed after the check, not before
- Can be settled against the order for your next phone
Tested by people you can reach
Questions about a phone's condition or its tests? Message our Dubai team on WhatsApp and we will tell you exactly what was checked.